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Topic: How to get more “pull” from the organization on the process? How to increase and expand process adoption? First, policy and QA play key roles. If the policy requires use of the process and QA checks that processes are followed that is a start. In addition, training the organization on the processes, benefits of using them, and success stories (quick wins) may help. Increasing awareness with posters, newsletters, mentions by senior managers at all-hands types of meetings, senior management involvement in steering committee meetings showing commitment and insight into progress in adoption, incentives, and other techniques can encourage adoption of process. As Elaine points out, the policy should make it clear what senior management expectation is regarding use of process and if senior management isn’t visibly behind it, no one will pay attention.The structure and makeup of the process group may also impede or encourage process adoption. Re your question about commercial tools, some organizations like to use more automated processes, such as those in processMax and other tools that encourage creation of work products through interactive use of the tool. Everything the author needs to create the work products according to process are there so it makes process compliance easier as well as making checking compliance easier for QA and appraisal teams. Some of these tools come with canned but customizable process (which is controversial) and some support creation of automated processes through editing tools (and some provide both). Of course, the more automated route you take, the more cost there is in process development, maintenance, and providing technical support for the tool. As with anything that adds structure and detail (like templates for example) it can take more time to define because inconsistencies and omissions are not permitted or are harder to ignore/gloss over. As with many powerful, robust tools, garbage in, garbage out. You reap what you sow. You will only get out of it what you invest into it and for some organizations, the rigor these tools enforce in the process design is more than they want to deal with. That is why some organizations may opt for “canned” or pre-populated (but customizable) process if they are going the automated route. These pre-populated tools must be introduced to the organization carefully to ensure the all important buy-in of the process by the organization. Sharepoint has many automated features to encourage process use but many organizations don’t invest in setting them up or using them.